Privacy Policy - Umlaut Solutions

Effective Date: 1st May 2025

At Umlaut Solutions, we are committed to protecting your privacy and safeguarding your personal information across all the regions we operate in, including the United States, Australia, and the United Kingdom. This Privacy Policy explains how we collect, use, disclose, and protect your information when you use our services or interact with our website.

We comply with applicable data protection laws, including the General Data Protection Regulation (EU GDPR and UK GDPR), the California Consumer Privacy Act (CCPA) as amended by the California Privacy Rights Act (CPRA), the Australian Privacy Act 1988, and other relevant state-level U.S. privacy regulations (e.g., VCDPA, CPA, CTDPA, UCPA, TDPSA).

1. Information We Collect

We may collect the following types of information:

• Personal Information: such as your name, email address, phone number, mailing address, and company affiliation.
• Usage Data: including your browser type, IP address, pages visited, time and date of your visit, and other diagnostic data.
• Cookies and Tracking Data: for analytics, marketing, and service improvement (see Section 7).

We may also collect additional information when you:

• Fill out a form, subscribe to a newsletter, or engage with our support.
• Participate in a survey, request information, or engage in marketing communications.Storage and security of your information

2. How We Use Your Information

We use your personal information to:

• Provide, operate, and maintain our services.
• Communicate with you and send relevant updates.
• Respond to inquiries, support requests, or customer feedback.
• Improve our website and services.
• Comply with legal obligations or enforce our legal rights.

3. International Data Transfers

Your data may be transferred to and processed in countries outside your jurisdiction, including the United States, the United Kingdom, and Australia.

Where required, we implement appropriate safeguards, such as:

• Standard Contractual Clauses (SCCs) for EU/UK residents.
• Binding Corporate Rules (BCRs) or other approved mechanisms.

We ensure that all data transfers comply with applicable data protection laws.

4. Disclosure of Personal Information

We may disclose personal information:

• To service providers and partners who assist us in operating our business.
• To comply with applicable law, regulation, court order, or government request.
• To enforce our agreements or protect the rights, safety, or property of Umlaut Solutions or others.
• As part of a business transaction (e.g., merger, acquisition, sale).

All third-party processors are required to maintain confidentiality and data protection standards in line with this policy.

5. Your Rights

For UK/EU Residents (GDPR/UK GDPR):

You have the right to:

• Access and correct your personal data.
• Request data portability or restriction of processing.
• Object to processing or request deletion.
• Lodge a complaint with a supervisory authority.

For U.S. Residents:

Depending on your state, you may have rights to:

• Access, correct, or delete your data.
• Opt out of the sale or sharing of personal data.
• Limit use of sensitive personal information.
• Non-discrimination when exercising privacy rights.

To exercise any of the above rights, please email us at contact@umlautsolutions.com.

6. Security and Storage of Your Information

We take reasonable technical and organizational precautions to protect your personal data, including:

• Encryption of data in transit and at rest.
• Secure access controls and firewalls.
• Ongoing monitoring of systems for vulnerabilities.

Credit card details are not stored on our servers.

7. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to enhance your experience and analyze traffic. Cookies do not access personal files or install programs on your device.

You may disable cookies via your browser settings, though this may affect site functionality.

We also use pixels and third-party services (e.g., Google Ads, Facebook Ads) to deliver relevant advertising.

8. Do Not Track

Some browsers offer a “Do Not Track” (DNT) feature. Our website does not currently respond to DNT signals, due to the lack of industry consensus.

9. Children’s Privacy (COPPA)

Our services are not directed to children under 13, and we do not knowingly collect personal data from children. If we discover such data has been collected, we will delete it immediately.

10. External Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites. We recommend reviewing their privacy policies independently.

11. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will take effect immediately upon being posted to our website. We recommend reviewing this policy periodically.

12. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or your personal data, please contact:

Email: contact@umlautsolutions.com
Response Time: Within 48 hours